QUESTIONS / INQUIRIES AND COMPLAINTS
We got a letter. What now?
Your new EHR, billing company, answering service or AI scribe sends a business associate agreement with the contract. It's tempting to sign and move on.
WHAT YOU’RE ASKING
How serious is this, what's the deadline, and what should we say?
WHY IT MATTERS?
Deadlines in these letters are often short, and the first response becomes part of the record. A well-meaning reply can admit more than it needs to, or miss a defense. Some matters, such as board actions and Data Bank reports, can follow a clinician for years.
WHAT WE REVIEW
Write down the response deadline
Keep every related record, email and file as it is
Don't call the agency or reply until you've talked to counsel
Gather the letter, envelope and anything that came with it
WHAT YOU LEAVE WITH
An assessment of what the letter means, a response plan, and someone to handle the communication with the agency, board, hospital or payer.
Free 30-minute consultation
Speak directly with a healthcare attorney Reza Ghafoorian, MD, JD. No charge and no obligation.